Blackboard Users,
Below is an email that we received from SafeAssignment regarding the performance of their component within Blackboard. I am passing this along to let you know the status of the situation. Please let us know if you experience any difficulty or if you have any questions.
Sincerely,
Janet De La Rosa
Dear Technology Administrator,
We regret to inform you that SafeAssignment performance issues are still not resolved completely. A new system update implemented this morning resulted in further performance improvements in all areas, and most importantly significantly reduced the percentage of time when SafeAssignment is "slow".
Now SafeAssignment provides close to normal response times (1-5 seconds) most of the day with slower response only during peak load hours.
We still do not have an exact ETA for the ultimate fix, but we have already identified a number of possible optimizations that should bring SafeAssignment performance to a normal level even before the fix is implemented. We will continue working on fixing the main bug and implementing performance optimizations simultaneously. Tomorrow we will install one more update, which can reduce the "slow" periods to just few minutes a day or completely eliminate them. This issue will remain our top priority until we can ensure response times of less than 2 seconds on 99% of requests.
We are very sorry for these inconveniences and appreciate your patience and understanding.
Best regards
MyDropBox Developers Team
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Janet De La Rosa (janet.delarosa@miami.edu)
Systems Analyst
Instructional
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