Blackboard Users,
Below is an email that we received from SafeAssignment regarding the improvement of their component within Blackboard. I am passing this along to let you know the status of the situation.
Please let us know if you experience any difficulty or if you have any questions.
Sincerely,
Janet De La Rosa
Dear Technology Administrator,
We are happy to inform you that SafeAssignment is finally functioning normally. A new system update implemented this morning (Friday, Sep. 15) increased the processing speed to fully usable levels, providing response times of less than 2 seconds for 99% of requests. Some rare slow-downs with response times up to 5-6 seconds are still possible, but they should be extremely rare and brief, with response times still within acceptable limits. We have also shut off the page reload blocking system as it is no longer needed, so you should not see the "Please do not reload this Web page" error messages any more.
Please note that this is not the main fix that we are still working on, and performance of the system will dramatically improve over the next two weeks, but current performance of SafeAssignment should be comparable to the performance levels you experienced before this crisis. We have also started working on a software stress-testing system to ensure that no components of our processing system would cause such situations in the future.
Thank you very much for your patience and support. We sincerely apologize for any inconveniences caused by this incident.
Best regards
MyDropBox Developers Team
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Janet De La Rosa (janet.delarosa@miami.edu)
Systems Analyst
Instructional
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