[BB] Blackboard course sites assistance

Dear Blackboard Users,

 

We are here to assist you with the tasks that are often done when setting up a Blackboard course site. Let us know if we can do any of these, or anything else, to assist you at the start of this semester. Send email to blackboardhelp@miami.edu, call 305-284-3949, or when available fill out the form, to make a request or get assistance.

 

 

1.       Course Site Availability

 

When created, course sites are unavailable to students. This way you can set them up before the students access them. Call or email us and we can make them available to your students, or you can follow these easy steps to do it yourself:

 

·         Instuctions for using Qwickly to make course available

 

2.       Course Site Merge

 

If you teach multiple sections of a course, or have both graduate and undergraduate students in the same course, it may be easier to combine them into one Blackboard course site, rather than have a separate site for each section. With the merged site, you can post your course material once rather than posting it in each section’s site separately. Tell us what sites you want merged and we will take care of it for you.

 

·         Form to request a course merge

 

Note: Courses should be merged before any student activity takes place in the course sites for the various sections. User records, such as discussion board posts, grades, and assessment attempts, will not show up in the new, merged, site.

 

3.       Course Site Augment

 

We can do a course "augment" rather than a course merge if you would like. An augment maintains all of your original course sites and adds one additional master site with all of the students from your various sections. With the course augment option you can use the master site to post course material in one location, and reserve the individual section course sites for assignments or tests specific to each course section.  Fill out the form below or call to request a course augment.

 

·         Video about course merges and augments (15 minutes)

·         Form to request a course augment

 

4.       Course Site Copy

 

If you have material from a prior semester that you would like to copy into the course site you are setting up, you can call or email us, or fill out the form below, and we will do a course copy for you. You can also follow the steps at the link below to do it yourself:

 

·         Course Copy instructions

·         Video about course copies (7 minutes)

·         Form to request a course copy

 

Note: You need to be enrolled as an instructor in both the source and destination courses sites in order to perform a Course Copy. User records, such as discussion board posts, grades, and assessment attempts will not be copied. Do NOT copy course enrollments.

 

5.       Teaching Assistant enrollment

 

Teaching assistants are not added automatically to your class, they have to be entered manually. Email or call us and will be happy to do it for you, or you can do it yourself using the instructions at the following link:

 

·         Instructions for Enrolling Users to Blackboard instructions

 

 

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949

 

 

[BB] Blackboard course sites assistance

Dear Blackboard Users,

 

We are here to assist you with the tasks that are often done when setting up a Blackboard course site. Let us know if we can do any of these, or anything else, to assist you at the start of this semester. Send email to blackboardhelp@miami.edu, call 305-284-3949, or when available fill out the form, to make a request or get assistance.

 

 

1.       Course Site Availability

 

When created, course sites are unavailable to students. This way you can set them up before the students access them. Call or email us and we can make them available to your students, or you can follow these easy steps to do it yourself:

 

·         Instuctions for using Qwickly to make course available

 

2.       Course Site Merge

 

If you teach multiple sections of a course, or have both graduate and undergraduate students in the same course, it may be easier to combine them into one Blackboard course site, rather than have a separate site for each section. With the merged site, you can post your course material once rather than posting it in each section’s site separately. Tell us what sites you want merged and we will take care of it for you.

 

·         Form to request a course merge

 

Note: Courses should be merged before any student activity takes place in the course sites for the various sections. User records, such as discussion board posts, grades, and assessment attempts, will not show up in the new, merged, site.

 

3.       Course Site Augment

 

We can do a course "augment" rather than a course merge if you would like. An augment maintains all of your original course sites and adds one additional master site with all of the students from your various sections. With the course augment option you can use the master site to post course material in one location, and reserve the individual section course sites for assignments or tests specific to each course section.  Fill out the form below or call to request a course augment.

 

·         Video about course merges and augments (15 minutes)

·         Form to request a course augment

 

4.       Course Site Copy

 

If you have material from a prior semester that you would like to copy into the course site you are setting up, you can call or email us, or fill out the form below, and we will do a course copy for you. You can also follow the steps at the link below to do it yourself:

 

·         Course Copy instructions

·         Video about course copies (7 minutes)

·         Form to request a course copy

 

Note: You need to be enrolled as an instructor in both the source and destination courses sites in order to perform a Course Copy. User records, such as discussion board posts, grades, and assessment attempts will not be copied. Do NOT copy course enrollments.

 

5.       Teaching Assistant enrollment

 

Teaching assistants are not added automatically to your class, they have to be entered manually. Email or call us and will be happy to do it for you, or you can do it yourself using the instructions at the following link:

 

·         Instructions for Enrolling Users to Blackboard instructions

 

 

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949

 

 

[BB] A Message From the Blackboard Help Desk

Hello Blackboard Users,

Our Blackboard server was inaccessible on June 15^th  from approximately 3:40 PM to 3:45 PM.  We are in contact and working with Blackboard to isolate the cause of this event. Currently service has been restored. If you have any questions or comments feel free to call the Blackboard help desk using the information below.

Sincerely,

The Blackboard Help Desk
blackboardhelp@miami.edu

305-284-3949

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[BB] YouTube tool issue

Hi Bill,

 

Dear Blackboard Users,

 

At the present time, we are unable to upload and embed YouTube videos using YouTube Mashup. The uploaded video can be found on youtube.com, but searching for it in the Items Mashup returns videos directing users to https://youtube.com/devicesupport.

A YouTube error video showing "https://youtube.com/devicesupport" is displayed, depicted below. The video will not play within Learn in this condition due to an incorrect embed URL .

 

A patch is being worked on by Blackboard. Until the patch is released, you can find more information on how to work around the issue and post videos from YouTube in your course in our blog at the link below:

 

https://lpt.it.miami.edu/updates/2015/05/15/youtube-mashups-tool-no-longer-embeds-youtube-videos-into-blackboard/

 

Please feel free to contact us for any issues you might have. Our business hours are 7 days a week from 9 am to 9 pm and our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu

 

Your Blackboard team

(P): 305-284-3949

 

 

[BB] Blackboard Maintenance and small change.

Dear Blackboard user,

 

Friday May, 15^th 2015 at 2 am, maintenance will be done on the Blackboard system. After that maintenance, the direct submission of files to SafeAssignment will see a small cosmetic change. To submit a file you used to click on the blue “+” sign. Now you will click on the “Submit Paper” button. Please see the images below.

 

Here is a current view of the direct submit:

 

 

And here is the new view of the direct submit:

 

 

 

Please feel free to contact us for any issues you might have. Our business hours are 7 days a week from 9 am to 9 pm and our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu

 

Your Blackboard team

 

 

Rick Ramos

Help Desk Supervisor

(P): 305-284-3949

 

 

[BB] Summer 2015 Blackboard courses sites setup

Dear Blackboard Users,

 

With the beginning of summer term, you might like to have your Blackboard course sites setup in a specific way. Below are services we offer for your course sites. Let us know if we can do any of these, or anything else to assist you at the start of the semester. Send email to blackboardhelp@miami.edu or call 305-284-3949 to make a request or get assistance.

1.      Course Merge

If you teach multiple sections of a course, or have both graduate and undergraduate students in the same course, it may be easier to combine them into one Blackboard course site, rather than have a separate site for each section. With the merged site, you can post your course material once rather than posting it in each section’s site separately.

Note: This should be done before any activity takes place in the course sites. Please be aware User records, such as discussion board posts, grades, and assessment attempts will not be copied to the new site.

2.      Course Augment

There is also the option to do a course "augment" which will maintain all of your original course sites and add one additional master site with all of the students from your various sections. With the course augment option you can use the master site to post course material in one location, and reserve the individual section course sites for assignments or tests specific to each course section.

3.     Course Copy

If you have material from a prior semester that you would like to copy into the course site you are setting up, you can call us to do a course copy for you or you can follow the steps at the link below to do it yourself:

Course Copy instructions

Note: You need to be enrolled as an instructor in both the source and destination courses sites in order to perform a Course Copy. User records, such as discussion board posts, grades, and assessment attempts will not be copied. Do NOT copy course enrollments.

4.      Teaching Assistant enrollment

Teaching assistants are not added automatically to your class, they have to be entered manually. You can have us do it for you or you can do it yourself using the instructions at the following link:

Enroll Users to Blackboard instructions

 

5.     Course Availability

 

When created, course sites are unavailable to students. We can make them available for you or you can follow these easy steps to do it yourself:

 

Use Qwickly to make course available

 

Please feel free to contact us for any issues you might have. Our business hours are 7 days a week from 9 am to 9 pm and our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu

 

Your Blackboard team

(P): 305-284-3949

 

 

[BB] ALL CLEAR: Email from Blackboard is working now

Email from Blackboard is now being delivered properly. Any messages sent between 5:30 pm and 11:30 pm on Tuesday, May 12, 2015, should be resent.

WIlliam Vilberg

Assistant Director of Learning Platforms

Information Technology

University of Miami

P: (305) 284-3944

C: (786) 250-2255

[BB] Problem with email from Blackboard

This is a message from the Blackboard Help Desk and Learning Platforms Team.

There is currently a system wide issue with emails being sent from Blackboard. All messages sent from Blackboard are resulting in this error  message "An unscannable file  was encountered. The attachment  was removed."  

The proper parties have been contacted and we  are working with Blackboard to solve the issue in a timely manner. Please contact the Blackboard Help Desk at 305-284-3949 or blackboardhelp@miami.edu If you need anything.

We will send an ALL CLEAR when we know the situation is resolved. 

Thank you,

The Learning Platforms Team

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[BB] Blackboard collaborate issue

Dear Blackboard users,

We are experiencing problems connecting to Blackboard Collaborate. The issue was reported and we will notify you when it is corrected.

We apologize for the inconvenience.

Sincerely,

Your Learning Blackboard Team

[BB] Blackboard support extended hours

Dear Blackboard users,

 

The Learning Platforms Team is pleased to announce new extended support hours effective immediately. These extended hours will be staffed by full-time employees primarily to address Blackboard issues and other technologies questions.  

 

The Blackboard Helpdesk is now available 7 days a week between the hours of 9:00 am and 9:00 pm. You can reach us during those hours at our phone number 305-284-3949, or email us at any time at blackboardhelp@miami.edu.

 

Please feel free to contact us for any question you may have.

 

Sincerely,

 

Your Learning Platform Team.

 

(P): 305-284-3949

 

 

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[BB] Library Support link removed from all Blackboard course sites

Blackboard users,

The template for new course sites in Blackboard used to contain a "Library Support" menu item that did not work correctly. It was at the bottom of the course menu bar, as shown in the attached screen capture.

We were asked to remove it from current course sites so we have done that. It has now been set to "unavailable" so student cannot see it. We just wanted to let you know what we had done and why, in case you noticed this minor change.

We are working with the library to develop a better way to provide access to library support through Blackboard. We hope to have that in place before we create course sites for this Fall.

I hope you are having a great spring break and will be ready for the sprint to the finish of the semester when you return.

 - Bill - 

William (Bill) Vilberg
Assistant Director of Learning Platforms
Information Technology
University of Miami
305-284-3944 (desk)
786-218-3052 (cell)

[BB] New Assessments building block installed

Blackboard users,

The School of Nursing and Health Studies reported a number of errors occurring during on-line assessments in Blackboard. In order to eliminate the issues, we updated the "Assessments" building block (add-on) in Blackboard this morning. If you or your students experience any Blackboard error messages when taking on-line assessments, please let us know.

The errors that were reported before the upgrade included:

• No backtracking allowed (even though the student clicked "Next" and was not trying to backtrack)
• This assessment has been changed (reported between items being displayed when no change had been made to the assessment)
• The link is blocked (reported on some items that contained a link to other material)

As always, you can contact the Blackboard Help Desk with any issues. Call between 9am and 9pm seven (7) days a week; send email to blackboardhelp@miami.edu, or click on the "Need Help?" link at the top of the Blackboard Home page.

Thank you,

 - Bill - 

William (Bill) Vilberg

Assistant Director of Learning Platforms

Information Technology

University of Miami

305-284-3944 (desk)

786-218-3052 (cell)

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[BB] Changes on Blackboard: Student Preview, Button background, and News articles

Three changes were made today to improve (we hope) the Blackboard system for you.

1. The "Student Preview" button will be easier to find, now that it has been labeled.
2. Some buttons that were blue on dark gray will be easier to read since they are now blue on light gray.
3. The New York Times and UM news articles on the "News" tab will no longer disappear after loading the page.

You can see images of these changes and longer descriptions on our http://blackboardinfo.weebly.com/ blog.

Please let us know if any of these changes seem to have side-effects that we need to address.

Bill Vilberg

Blackboard Help Desk: 305-284-3949 or blackboardhelp@miami.edu 

[BB] RESOLVED - Blackboard unreachable from on campus

The Blackboard system seems to be reachable again. We will continue to monitor the situation to determine if the problem returns.

- Bill -


On Feb 6, 2015, at 12:58 PM, Vilberg, William R. <bill.vilberg@miami.edu> wrote:

The UM Blackboard system, http://courses.miami.edu, is not currently reachable from the Coral Gables campus. We can reach it from our cell phones, when we turn off wifi, so the system is up, but there appears to be some network issue between the Coral Gables campus and the Blackboard server in northern Virginia. Not sure about other locations, other than my AT&T iPhone can open it.

We will update you as soon as we get further information.

- Bill -


William (Bill) Vilberg
Assistant Director of Learning Platforms
Information Technology
University of Miami
305-284-3944 (desk)
786-218-3052 (cell)

[BB] Update 1 - Blackboard unreachable from on campus

The problem is being caused somewhere between the Florida higher education network (Florida Lamda Rail) access point (in Jacksonville?) and the Blackboard server being hosted in northern Virginia. Other schools in Florida with externally hosted Blackboard systems are also experiencing this problem.

Further updates to follow.

- Bill -



On Feb 6, 2015, at 12:58 PM, Vilberg, William R. <bill.vilberg@miami.edu> wrote:

The UM Blackboard system, http://courses.miami.edu, is not currently reachable from the Coral Gables campus. We can reach it from our cell phones, when we turn off wifi, so the system is up, but there appears to be some network issue between the Coral Gables campus and the Blackboard server in northern Virginia. Not sure about other locations, other than my AT&T iPhone can open it.

We will update you as soon as we get further information.

- Bill -


William (Bill) Vilberg
Assistant Director of Learning Platforms
Information Technology
University of Miami
305-284-3944 (desk)
786-218-3052 (cell)

[BB] Blackboard unreachable from on campus

The UM Blackboard system, http://courses.miami.edu, is not currently reachable from the Coral Gables campus. We can reach it from our cell phones, when we turn off wifi, so the system is up, but there appears to be some network issue between the Coral Gables campus and the Blackboard server in northern Virginia. Not sure about other locations, other than my AT&T iPhone can open it.

We will update you as soon as we get further information.

- Bill -


William (Bill) Vilberg
Assistant Director of Learning Platforms
Information Technology
University of Miami
305-284-3944 (desk)
786-218-3052 (cell)