Tuesday, August 04, 2009

Re: [BB] Error logging in to Blackboard - FIXED

Bb Users,

 

I think we fixed this problem.

 

It seems there was a problem with some of our plug-ins, which we re-activate. I think that we have fixed the problem, but if you see any errors, please let me know right away.

 

I’m going to continue to work with Blackboard to figure out why this problem occurred, but in the meantime, I think it is working correctly now.

 

I apologize for the inconvenience, and appreciate your feedback to help solving these problems as quickly as possible.

 

-Jennifer

 

___________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949


From: UM Blackboard Announcements [mailto:BB@LISTSERV.MIAMI.EDU] On Behalf Of Clister, Jennifer R
Sent: Tuesday, August 04, 2009 2:34 PM
To: BB@LISTSERV.MIAMI.EDU
Subject: [BB] Error logging in to Blackboard?

 

Bb Users,

 

A few people are experiencing an error when they login to Blackboard. You can see that error below. You can still access your courses/organizations via the tabs, but the home page tab displays this error:

 

 

Error:

 

We are trying to figure out what causes the error, but the temporary fix that we found requires that you clear your browser cookies – and here is how you do that in IE and Firefox.

 

If you need assistance, please call the Blackboard Help Desk: 305-284-3949.

 

 

Clearing Cookies in Internet Explorer:

 

 

 

Clearing Cookies in Firefox:

  

_____________________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949