[BB] REMINDER: Archiving & Removing '06-'07 Bb Courses

Bb Users,

 

This is just a reminder that I

 

 

___________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949

---

From: UM Blackboard Announcements [mailto:BB@LISTSERV.MIAMI.EDU] On Behalf Of Clister, Jennifer R
Sent: Tuesday, November 03, 2009 3:40 PM
To: BB@LISTSERV.MIAMI.EDU
Subject: [BB] Archiving & Removing '06-'07 Bb Courses

 

Bb Users,

 

It is time to start the annual archival/removal of old courses from Blackboard.

 

Every year we archive and remove old courses. This time we will be removing the 2006-2007 (Fall 2006 – Summer 2007) courses from the Blackboard system (ending with -070, -071, -072, -073, -074). Courses from the 2007-2008 school year will be made unavailable to students, but will still be accessible to faculty for another year. You can find your old courses in Blackboard by going to the Courses tab.

 

I will begin disabling these courses so that they can be archived and removed on Tuesday, December 1.

 

I have attached a document that explains how to archive and save your courses to your computer or disk if you would like to maintain your own archive. (We maintain an archive at the Instructional Advancement Center.)

 

QUESTIONS:

1. WHAT IS ARCHIVING?
   Archiving means we take your entire course and save it to a disk. Then we remove it from the Blackboard system. If we ever need to restore the course, we can, but it may take a while for me to dig it out of the archive since we maintain over 100,000 courses.
2. CAN YOU ARCHIVE AND SAVE YOUR OWN COURSE?
   Yes, you can! Attached is a document that explains how to archive your course and how to download a great tool that will make navigating archived courses easier. You can also access these instructions through the Support tab in Blackboard.

 

If you need any more information, please let me know or open a ticket: Blackboard Help Desk.

 

Best wishes for a smooth end-of-the-semester/year,

Jennifer

 

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

[BB] Tip of the week.

BB users,

 

We will start  sending on a weekly basis tips on how to operate Blackboard and many of the different functions available. We hope this will provide a better understanding of Blackboard and our procedures. If you have suggestions or would like to contribute on a specific subject, please do not hesitate to contact us at 305-284-3949 or email me.

 

Please, feel free to share this information with faculty and students.

 

Today's Tip is:

 

How to reset your Blackboard password

 

With so many different accounts and passwords in our lives, it is easy to forget one of them. Blackboard has an easy and simple way to regain access in case you forgot your password.

This document will show you the process step by step:

 

A.    Incorrect password window.

If you entered the incorrect password or forgot which one is the correct password, you have probably seen the following screen:

 

 

Blackboard allows you to reset your password by clicking the link which says "Forgot password".

 

You will be presented with the "Lost Password" page in which you will have two options to retrieve your password.

 

A.    Lost Password page

 

You can either enter your Username information (UM Email Alias):

 

Or your Email Address information:

 

- It is important to note that in Blackboard, your Username and your Email Address (UM Email Alias) are the same so whichever option you choose will require you to enter the same information.-

 

** If you know your Username or UM Email Alias go to Step D. **

 

B.    Gather your login information

Did you forget your Username or UM Email Alias too? Here is how to retrieve it:

 

1.       Your Blackboard Username is your "UM Email Alias." To find your "UM Email Alias," open a web browser and go to http://myum.miami.edu.

 

 

2.       Login with your CaneID and Password or click on the "First Time Using CaneID?" link and follow the directions when prompted.

 

 

3.       On the MyUM home tab, in the Email Information section, note your UM E‐mail Alias; this will be your Blackboard username.

 

 

A.     

B.     

C.     

D.    Resetting Password

 

1.       Enter your personal information in the Lost Password page and click on submit.

 

2.       If the information entered is INCORRECT, you should see the following screen:

 

3.       If the information entered is CORRECT, you should see the following screen:

 

4.       An email will be sent to the address you have entered as your "Preferred Email Address" in MyUM , which is why it is so important to have one set up.

 

5.       Click on the link provided.

 

6.       You will be sent to a page where you will be able to change your password; just enter a new password and verify it, then click on submit.

 

7.       If the new password is successful you will see the following notification:

 

8.       Log into Blackboard with your new password.

 

 

Please remember we offer Blackboard weekly training. You may register by clicking on the tree  on the top right corner of your Blackboard page and go to the events section or click here.

 

Thank you for your interest in Blackboard.

 

Rick Ramos

Blackboard Help Desk Supervisor

305-284-3949

r.ramos3@miami.edu

 

 

 

Re: [BB] Problems Fixed

Bb Users,

 

Blackboard has cleared space for us on the server that was causing the problems, and we should no longer see the issues we were seeing over the last two days. If you do see any, please let me know right away.

 

Thank you again,
Jennifer

 

___________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949

---

From: UM Blackboard Announcements [mailto:BB@LISTSERV.MIAMI.EDU] On Behalf Of Clister, Jennifer R
Sent: Tuesday, November 17, 2009 9:00 AM
To: BB@LISTSERV.MIAMI.EDU
Subject: Re: [BB] Problems Emailing Attachments in Blackboard (AND UPLOADING GRADES)

 

Bb Users,

 

We have just discovered another problem associated with our App2 server when you try to upload grades from Excel into the Grade Center, you may see this error.

Error

No space left on device For reference, the Error ID is 4cac8b10-3729-447c-8428-a90e7c3f79be. Tuesday, November 17, 2009 8:42:04 AM EST

 

If you get this error, please access Blackboard via this link: https://64.125.201.81

 

If you experience any other weird problems (particularly problems you have never seen before), please let me know right away. The more information I am able to give Blackboard regarding what is not working, the faster they will produce a solution (hopefully).

 

Thank you for your patience and help with this issue,

Jennifer

 

___________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949

---

From: UM Blackboard Announcements [mailto:BB@LISTSERV.MIAMI.EDU] On Behalf Of Clister, Jennifer R
Sent: Monday, November 16, 2009 11:34 AM
To: BB@LISTSERV.MIAMI.EDU
Subject: [BB] Problems Emailing Attachments in Blackboard

 

Bb Users,

 

A few people have reported problems emailing attachments with Blackboard today. We have two servers that host our Blackboard system. Every time you access Blackboard, you are seamlessly assigned to one of them. This problem is only happening on one of the servers, so if you experience the problem, then I ask that you access Blackboard via this URL and try again.

 

Blackboard Link: https://64.125.201.81

 

If you do have this email attachment problem (or any other problem that using this URL solves), please let me know.

 

I will send out a message when I either know more or have a solution.

 

Thank you (as always) for your patience,

Jennifer

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

Re: [BB] Problems Emailing Attachments in Blackboard (AND UPLOADING GRADES)

Bb Users,

 

We have just discovered another problem associated with our App2 server when you try to upload grades from Excel into the Grade Center, you may see this error.

Error

No space left on device For reference, the Error ID is 4cac8b10-3729-447c-8428-a90e7c3f79be. Tuesday, November 17, 2009 8:42:04 AM EST

 

If you get this error, please access Blackboard via this link: https://64.125.201.81

 

If you experience any other weird problems (particularly problems you have never seen before), please let me know right away. The more information I am able to give Blackboard regarding what is not working, the faster they will produce a solution (hopefully).

 

Thank you for your patience and help with this issue,

Jennifer

 

___________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949

---

From: UM Blackboard Announcements [mailto:BB@LISTSERV.MIAMI.EDU] On Behalf Of Clister, Jennifer R
Sent: Monday, November 16, 2009 11:34 AM
To: BB@LISTSERV.MIAMI.EDU
Subject: [BB] Problems Emailing Attachments in Blackboard

 

Bb Users,

 

A few people have reported problems emailing attachments with Blackboard today. We have two servers that host our Blackboard system. Every time you access Blackboard, you are seamlessly assigned to one of them. This problem is only happening on one of the servers, so if you experience the problem, then I ask that you access Blackboard via this URL and try again.

 

Blackboard Link: https://64.125.201.81

 

If you do have this email attachment problem (or any other problem that using this URL solves), please let me know.

 

I will send out a message when I either know more or have a solution.

 

Thank you (as always) for your patience,

Jennifer

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

[BB] Blackboard training

Blackboard Users,

 

We are excited to announce we are now offering a Blackboard training intermediate class in addition to our introduction to Blackboard and Grade Center Training. We encourage everyone to give it a try and attend one of our sessions specially now the semester is almost over and grades will have to be entered.

 

It will be particularly helpful if you have never used blackboard before but if you already have experience with it, a refresher could be a good idea and you will have the opportunity to ask some questions afterward.

 

To see a complete list of training sessions we are offering, go to our event page at http://www.iacmiami.org/events

 

Thank you for your interest in Blackboard, if you need assistance please call the blackboard help desk at 305-284-3949.

 

Rick Ramos

Blackboard Help Desk Supervisor

305-284-3949

 

 

[BB] Blackboard Training

Blackboard Users, We are excited to announce we are now offering a Blackboard training intermediate class in addition to our introduction to Blackboard and Grade Center Training. We encourage everyone to give it a try and attend one of our sessions specially now the semester is almost over and grades will have to be entered. It will be particularly helpful if you have never used blackboard before but if you already have experience with it, a refresher could be a good idea and you will have the opportunity to ask questions afterward. To see a complete list of training sessions we are offering, go to our event page at http://www.iacmiami.org/events Thank you for your interest in Blackboard, if you need assistance please call the blackboard Help Desk at 305-284-3949. Rick Ramos Blackboard Help Desk Supervisor 305-284-3949

[BB] Problems Emailing Attachments in Blackboard

Bb Users,

 

A few people have reported problems emailing attachments with Blackboard today. We have two servers that host our Blackboard system. Every time you access Blackboard, you are seamlessly assigned to one of them. This problem is only happening on one of the servers, so if you experience the problem, then I ask that you access Blackboard via this URL and try again.

 

Blackboard Link: https://64.125.201.81

 

If you do have this email attachment problem (or any other problem that using this URL solves), please let me know.

 

I will send out a message when I either know more or have a solution.

 

Thank you (as always) for your patience,

Jennifer

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

[BB] Flu-Proofing Your Course Session

Bb Users,

 

On Friday, November 20^th at 10:00am in the Faculty Exploratory (Richter 3^rd Floor) we will have a session to talk about how you can “flu-proof” your courses. We will talk about ways to make it easier for you and your students to stay on top of things if illness prohibits anyone from coming to class.

 

Register here: http://www.iacmiami.org/a/events   

 

Thank you,

Jennifer

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

[BB] Archiving & Removing '06-'07 Bb Courses

Bb Users,

 

It is time to start the annual archival/removal of old courses from Blackboard.

 

Every year we archive and remove old courses. This time we will be removing the 2006-2007 (Fall 2006 – Summer 2007) courses from the Blackboard system (ending with -070, -071, -072, -073, -074). Courses from the 2007-2008 school year will be made unavailable to students, but will still be accessible to faculty for another year. You can find your old courses in Blackboard by going to the Courses tab.

 

I will begin disabling these courses so that they can be archived and removed on Tuesday, December 1.

 

I have attached a document that explains how to archive and save your courses to your computer or disk if you would like to maintain your own archive. (We maintain an archive at the Instructional Advancement Center.)

 

QUESTIONS:

1. WHAT IS ARCHIVING?
   Archiving means we take your entire course and save it to a disk. Then we remove it from the Blackboard system. If we ever need to restore the course, we can, but it may take a while for me to dig it out of the archive since we maintain over 100,000 courses.
2. CAN YOU ARCHIVE AND SAVE YOUR OWN COURSE?
   Yes, you can! Attached is a document that explains how to archive your course and how to download a great tool that will make navigating archived courses easier. You can also access these instructions through the Support tab in Blackboard.

 

If you need any more information, please let me know or open a ticket: Blackboard Help Desk.

 

Best wishes for a smooth end-of-the-semester/year,

Jennifer

 

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

[BB] Restarting Bb Saturdays at 3:00am

Bb Users,

 

From now one, we are going to restart our Blackboard servers every Saturday morning between 3:00am and 3:45am. We are going to do a “rolling restart,” which means that we will restart one server at 3am and then the other at 3:30am so that a service interruption is very unlikely – but it’s still something to keep in mind.

 

This is just a precautionary measure recommended by Blackboard to ensure the health of our system.

 

Thank you,

Jennifer

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

[BB] Blackboard URLs

Bb Users,

 

You may (or may not) have noticed that if you ever tried to go to http://courses.miami.edu, you would get a security certificate error. That is because we had only purchased the security certificate for www.courses.miami.edu (you had to type the “www”). We got several suggestions to purchase an additional certificate for “courses.miami.edu” so people would NOT receive a security warning if they left off the “www.”

 

We listened. J

 

Now there are 3 URLS that will get you to Blackboard:

www.miami.edu/blackboard

www.courses.miami.edu

courses.miami.edu

 

You can also go to www.miami.edu and click the “Blackboard” link in the footer of the page.

 

Thanks for the suggestion,

Jennifer

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

[BB] SafeAssign Unavailability This Weekend

Bb Users,

 

I received this message from Blackboard this morning, and due to maintenance, SafeAssign may have some intermittent downtime between Saturday and Sunday morning (10/10-10/11). This maintenance is supposed to improve performance and increase stability.

 

If this is going to cause a real problem for you, please let me know, and we’ll try to find a workaround.

 

I apologize for the late notice.

 

___________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949

---

From: Behind the Blackboard [mailto:do.not.reply@blackboard.com]
Sent: Thursday, October 08, 2009 9:06 AM
To: Clister, Jennifer R
Subject: Support Bulletin: Blackboard SafeAssignTM, Blackboard SyncT (including Blackboard LearnT for Apple® iPhone and Facebook® applications) and Blackboard ScholarT Unavailability

 

ATTENTION: Upcoming SafeAssign, Sync and Scholar Maintenance Window

Please note that Blackboard SafeAssign, Blackboard Sync (including the Blackboard Learn for Facebook and iPhone applications) and Blackboard Scholar will be intermittently unavailable while undergoing maintenance on Saturday, October 10th and Sunday, October 11th. This maintenance window is to update the hardware and network infrastructure of these products. The expected outcomes of this update are:

• Increased capacity for all of these services
• Improved performance of these applications
• Increased stability

The systems are expected to be intermittently unavailable from morning (EST) on October 10th through morning (EST) on October 11th. Please notify your institution of this period of the unavailability for these services. Users will not be able to submit assignments to Blackboard SafeAssign, utilize the notification capabilities as part of Blackboard Learn for iPhone and Facebook applications, or access their Blackboard Scholar bookmarks during this maintenance period. No action is required by users during this period of unavailability.

While we realize that no time is particularly convenient for temporarily removing these capabilities from your implementation, this proactive maintenance will improve the stability, capacity and performance of these applications and services following this downtime. If you have any questions or concerns, please contact your Technical Support Manager (TSM).

Sincerely,

Lara Oerter
Vice President, Blackboard Product Management and Marketing

[BB] Keeping sick students home

Blackboard users,

One of the reasons that some students with influenza like illnesses
force themselves out of bed and come to some classes, against the
advise of doctors, is because there is no other way for them to get
the information that is provided in those classes.

PowerPoints or lecture notes can be placed on Blackboard, but it is
your voice that is the most valuable part of the lecture or
presentation. If you would like to see how to record your lectures
and post them on Blackboard, I will be demonstrating and documenting
the process on Friday, October 2, 11:15 am - 12:05 pm, in Memorial
Classroom Building, Room 212.

If you will be attending, please register for the "Audio recording
your lectures" session on the http://www.iacmiami.org/ web page. For
those who cannot attend, we will be recording the session and posting
it on-line on the http://www.iacmiami.edu/ "Past Events" page.

Bill Vilberg
bill.vilberg@miami.edu