Friday, February 01, 2008

[BB] Bb Down at Midnight for 20 Min.

Bb Users,

I have been working with Blackboard all week trying to troubleshoot the problem I described earlier this week regarding adding questions to assessments.

Blackboard has made a load balancer configuration that requires our load balancer to be restarted to accept the update. This process will happen tonight (2/1) at midnight, and service should be restored within 20 minutes.

I apologize for any inconvenience. Thank you, as always, for your patience.

Jennifer

____________________________________
J
ENNIFER CLISTER
Blackboard Manager & Analyst
University of Miami IAC
305-284-3949


From: UM Blackboard Announcements [mailto:BB@LISTSERV.MIAMI.EDU] On Behalf Of Clister, Jennifer R
Sent: Wednesday, January 30, 2008 10:55 AM
To: BB@LISTSERV.MIAMI.EDU
Subject: [BB] Problems Generating Tests/Quizzes

Bb Users,

Have you been experience problems this week adding questions to an assessment (test/quiz)?

Problem Description:

When creating/building an assessment, people receive an “Object Not Found” error trying to submit a question adding it to an assessment. The problem is sporadic and does not necessarily happen every time they try to submit a new question.

If you are experiencing this problem, please let me know the details of your situation. I am currently working with Blackboard to troubleshoot and correct the problem, but the more information I can collect to shed light on what is going on, the better.

I will send out an update when I have more information.

Thank you for your help and patience,

Jennifer

____________________________________
J
ENNIFER CLISTER
Blackboard Manager & Analyst
University of Miami IAC
305-284-3949