[BB] Courses for Fall 2006

Hello Blackboard Users,

 

Today Fall 2006 (071) course sites are being uploaded into Blackboard. We will let you know when this process is complete. Please let us know if you have any questions.

 

 

Sincerely,

 

Janet De La Rosa

Blackboard Help Desk

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Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

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[BB] Resolved Processing Delays

Hello Blackboard Users,

 

Safe Assignment informed us that their data center which had a power outage yesterday has been successfully restored.  All submission to SA should now be processed normally.  Please let us (blackboard@miami.edu/x.3949) know if you experience any problems with SA and we apologize for the inconvenience.

 

Sincerely,

 

Janet De La Rosa & the Help Desk

 

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Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

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[BB] Safe Assignment Processing Delays

Hello Blackboard Users,

 

We received word this morning, that at 6:48 a.m. today (4/11/06) one of Safe Assignment’s datacenters is shut down due to a local power outage out of Dallas, TX.  This datacenter is critical for timely processing of submitted documents.  Currently they are experiencing long processing times for some clients.  If you experience slow processing times in any of your courses, please let us (blackboard@miami.edu/x.3949) know. 

 

Thank you and we apologize for the inconvenience.

 

Sincerely,

 

Janet De La Rosa & the Blackboard Help Desk

 

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

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[BB] Safe Assignment Slow Processing (Again)

Hello Blackboard Users,

 

As of 11 a.m. (est) today (4-6-06) we have been experiencing slow processing times with Safe Assignment.  Safe Assignment’s information providers had server downtime for approximately 4 hours today.  The technicians at Safe Assignment informed us that the servers are back up and functioning, however, papers submitted after 11 a.m. may experience slow processing times of a few hours.  The system should be functioning normally after their back-logs have cleared up which may extend through tonight. Please let us know if you have any questions or if you experience any difficulty with Safe Assignment.

 

Thank you for your patience and we apologize again for this inconvenience.

 

Sincerely,

 

Janet De La Rosa & the Blackboard Help Desk

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

[BB] Safe Assignment Slow Processing Time Corrected

Hello Blackboard Users,

 

On April 5, 2006 we were experiencing slow processing times with safe assignment. The submission process was working correctly, however, SA reports and matching percentages took hours to process. The underlying problem was a temporary speed degradation with safe assignment's internet search service provider. The process times should be up to speed now. We apologize for any inconvenience this may have caused. Please let us (blackboard@miami.edu /x.3949) know if you continue to experience any difficulty.

 

Sincerely,

 

Janet De La Rosa & the Blackboard Help Desk

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

[BB] Slow Processing Times with Safe Assignments

Hello Blackboard Users,

 

We are currently experiencing slow processing times with two courses on Blackboard, NUR448JY and TY (062). The slow processing time only appears to be affecting these two courses at the moment. You may want to check your current courses and see if any behavior matches this description.  Students are submitting their assignments through Safe Assignment but an SA Report and a matching percentage are not being generated within a normal time frame of 10-15 minutes. We have escalated this problem to the Safe Assignment technicians and are waiting on a fix and the description of underlying problem. We will let you know as soon as we receive word on this.

 

Please let us know if your courses are experiencing the symptoms above with Safe Assignment. We apologize for any inconvenience this may have caused.

 

Sincerely,

 

Janet De La Rosa & the Blackboard Help Desk 

 

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

[BB] SafeAssigment Upgrade Completed

Hello Blackboard Users,

 

The upgrade to SafeAssignment (v. 2.0.5) has been completed.  The upgrade was done at 7:56 a.m., on Monday, April 3, 2006.

 

Please let us (blackboard@miami.edu /x.3949) know if you experience any strange behavior with SafeAssignment or have any questions regarding this upgrade.  

 

 

Sincerely,

 

Janet De La Rosa & the Blackboard Help Desk

 

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

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