We currently have a problem with the security certificate for www.courses.miami.edu. You are likely to see a warning message, until we get the problem corrected. You can safely continue to the web site, even though your browser indicates the certificate problem. We are working on it, and will let you know when the problem is resolved.
Bill Vilberg
Blackboard is saying that resubmissions are one of the causes of the long delays in Safe Assign processing. If you are waiting for a Safe Assign report, please do not resubmit the item.
If a report isn't available after 72 hours (3 days) please let us know so we can document it and check things out. Please provide the course, assignment, and whether the report was requested via direct submit. We have limited access to information inside Blackboard, but we will do what we can.
Blackboard continues to report that the delays will be less than 24 hours as soon as the backlog gets processed. We will see. The current situation is, of course, completely unsatisfactory, and is one of the things leading us to reevaluate our long term commitment to Blackboard.
Bill Vilberg - bill.vilberg@miami.edu, 786-250-2255
http://vilberg.com - Spreading seeds of education, technology, and more
Hello Bb Users
Please be informed that we are once again experiencing issues with SafeAssignment. In addition, on Friday Dec. 9th, 2011 between the hours of 02:00 am to 04:00 am US Eastern, Blackboard will be performing preventative maintenance on SafeAssign. During this 2 hour period, the Blackboard Safeassign client applications will not be unavailable.
We apologize for the inconvenience, and please feel free to contact the help desk if you have any issue or concern at 305-284-3949 or email at blackboardhelp@miami.edu.
Thanks,
Blackboard Help Desk Supervisor
305-284-3949
We are processing an increasing number of requests from faculty members to restore their Blackboard course sites to a previous date. Such a restore takes a number of days to accomplish, at best, and can only be done to the state of a nightly backup. So if grades are added and then the grade column is deleted the same day, there is no way to recover them.
Some services, such as SafeAssign, add further complexity to the situation. SafeAssign stores papers on an external server which deletes the information immediately. It is very difficult or impossible to restore information that has been deleted from SafeAssign.
Please pause before deleting anything in Blackboard. Think of the consequences of what you are doing. If you are not sure how to proceed, consult with the Blackboard Help Desk at either 205-284-3949 or blackboardhelp@miami.edu.
We will do all we can to help you if you make a mistake, but there are limitations to what we can do. Help us and yourself by pausing before deleting anything in Blackboard to make sure that you won't regret your actions.
Bill Vilberg
Instructional Advancement Center
Information Technology
Richter Library, Room 325
bill.vilberg@miami.edu
305-284-3944
