Monday, November 28, 2011

Re: [BB] Safe Assignment delays update

Hi Rick,

I don't really experience what you promised below. It has been over 30 mins., and today's uploads seem to be just as slow as on Wednesday before Thanksgiving.

I was forced to work on Black Friday and Saturday to upload my class of 40 students and see the results of Safe Assign within the 30 mins. interval.

Furthermore, the waiting of 24-hours (or until after midnight) after you have deleted a student's work before you can resubmit the revised paper for the check is also an inconvenience Blackboard should address. (Yes, a few students can actually make the necessary changes to "qualify" within a few short hours, when given the second chance.)

Kaufui Vincent Wong

Professor and Faculty Senator

U. Miami

________________________________
From: UM Blackboard Announcements [BB@LISTSERV.MIAMI.EDU] on behalf of Ramos, Ricardo [r.ramos3@MIAMI.EDU]
Sent: Monday, November 28, 2011 10:08 AM
To: BB@LISTSERV.MIAMI.EDU
Subject: [BB] Safe Assignment delays update

Hello Bb Users,

Please be informed SafeAssign Services high load situation has been resolved and paper processing is back to normal processing times. Blackboard regrets any inconvenience this may have caused.

If you have any questions or concerns, do not hesitate to contact us at 305-284-3949 or email at blackboardhelp@miami.edu<mailto:blackboardhelp@miami.edu>.

Thanks,

Rick Ramos
Blackboard Help Desk Supervisor
305-284-3949