Friday, August 26, 2011

[BB] Assessments problem resolved

EXECUTIVE SUMMARY

The assessment problem has been resolved. Everyone should be able to get to assessments now.


TECHNICAL DETAILS

Our Blackboard system is managed by the Blackboard company. At 5:00 pm yesterday I informed them of the problem accessing assessments from some browsers on some computers. At 11:00 they had resolved the problem. They discovered an add-on (Building Block) that was somehow causing the problem. We were not using its features any more, so the make it unavailable and verified that everything was working. I just verified it myself with three different browsers on both Mac and Windows. They are all working at this point.

If you see any errors or anything else that we need to know about, PLEASE click on the "Help" link at the top of any Blackboard page and fill out a ticket to let us know about the issue. You are using the system in ways that we may not have thoroughly tested. Let us know about problems so that we can get them resolved for you and for everyone else. Thanks.


Bill Vilberg, bill.vilberg@miami.edu, 786-250-2255

http://vilberg.com - Spreading seeds of education, technology, and more