[BB] Email Announcements Fixed

Bb Users,

 

The “Email Announcement” feature that automatically sends an email to students when the box is checked is working again. If you create an announcement in Blackboard and check the box next to “Email this announcement to all course users,” the Email will be sent out as expected.

 

Thank you so much for your patience. We do not underestimate how important that feature is during this time of year, and I apologize for the inconvenience.

 

-Jennifer

 

___________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949

---

From: UM Blackboard Announcements [mailto:BB@LISTSERV.MIAMI.EDU] On Behalf Of Clister, Jennifer R
Sent: Tuesday, August 24, 2010 11:45 AM
To: BB@LISTSERV.MIAMI.EDU
Subject: [BB] Important Blackboard Updates

 

Bb Users,

 

Please be aware of the following:

 

1.      Announcements can not be emailed automatically at this time
Faculty can email students via Blackboard and can also post announcements. The “Email Announcement” feature that automatically sends an email to students when the box is checked is not currently working. We are working with Blackboard to resolve this issue as quickly as possible.

 

2.      The Collaboration Tools (chat) are not currently working
The virtual classroom and office hours tools are not currently working. The tools never finish loading. We are working with Blackboard to resolve this issue.

 

3.      Freshmen (and new students) have been added to Blackboard
New undergraduate students do not have access to Blackboard until their schedules are made available to them. These students should all have access to Blackboard now.

 

4.      Course adds/drops are only processed once a night
When a student adds or drops a class, that adjustment is not made in Blackboard in real time. That data is passed to Blackboard once a night and is usually processed between 12-4am. *

 

Thank you, and we will send out an update as soon as the announcements and collaboration tools issues are resolved.

 

-Jennifer

* Please keep in mind when you manually add students to your course that they will NOT be removed if they drop the course. Faculty have the right to manually add any student to their Blackboard course, but that creates a condition where the Registrar’s data feed can’t undo that manual add. If your students can’t wait until night when their enrollments will be processed, you can call the Blackboard Help Desk, and we can add them in a way that they can still be removed should they drop the class. (You can also manually remove any students that you added should you discover they are no longer participating in your course.)

 

___________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949

 

[BB] Important Blackboard Updates

Bb Users,

 

Please be aware of the following:

 

1.      Announcements can not be emailed automatically at this time
Faculty can email students via Blackboard and can also post announcements. The “Email Announcement” feature that automatically sends an email to students when the box is checked is not currently working. We are working with Blackboard to resolve this issue as quickly as possible.

 

2.      The Collaboration Tools (chat) are not currently working
The virtual classroom and office hours tools are not currently working. The tools never finish loading. We are working with Blackboard to resolve this issue.

 

3.      Freshmen (and new students) have been added to Blackboard
New undergraduate students do not have access to Blackboard until their schedules are made available to them. These students should all have access to Blackboard now.

 

4.      Course adds/drops are only processed once a night
When a student adds or drops a class, that adjustment is not made in Blackboard in real time. That data is passed to Blackboard once a night and is usually processed between 12-4am. *

 

Thank you, and we will send out an update as soon as the announcements and collaboration tools issues are resolved.

 

-Jennifer

* Please keep in mind when you manually add students to your course that they will NOT be removed if they drop the course. Faculty have the right to manually add any student to their Blackboard course, but that creates a condition where the Registrar’s data feed can’t undo that manual add. If your students can’t wait until night when their enrollments will be processed, you can call the Blackboard Help Desk, and we can add them in a way that they can still be removed should they drop the class. (You can also manually remove any students that you added should you discover they are no longer participating in your course.)

 

___________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949

 

[BB] Blackboard announcement

Hello Bb Users,

 

If you have noticed discrepancies between the number of students enrolled in MyUM and the number of students enrolled in Blackboard for the same class, it is because first semester students will not be added to any courses in Blackboard until the day before classes begin (August 24^th).

 

If you have any questions, please contact the Blackboard help desk at 305-284-3949 or email blackboardhelp@miami.edu.

 

Thanks,

 

 

Rick Ramos

Blackboard Help Desk Supervisor

305-284-3949

 

 

 

[BB] Email Announcments Not Working

Bb Users,

 

The Email Announcement feature is not working right now. If you create an announcement and check the box to email the announcement, no email is sent (and no error is produced to inform you that no email has been sent).

 

I am currently working with Blackboard to figure out what is causing this problem. In the meantime, you can still send email via Blackboard, and you can still post announcements. It’s only the automated “email this announcement” feature that is not working at this time.

 

I’ll let you know when it’s resolved, and I apologize for the inconvenience.

 

-Jennifer

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

[BB] On the lookout for a CaneID Blackboard Login Issue

Bb Users,

 

We have discovered a very rare instance where once people make the choice to login to Blackboard using CaneID, and enter the CaneID and password, Blackboard never loads. The page remains blank.

 

Currently I am aware of only 3 people who are affected by this, and I think I know what condition causes the problem, but I am still collecting data to make sure we understand how to fix it. If you have this problem (or talk to anyone else who does), please let me know right away. You can still access Blackboard with your old Blackboard login while I work on finding a fix.

 

Again, please encourage anyone who has this problem to contact me directly so I can inform them when it is fixed.

 

As always, thank you for your cooperation.

 

-Jennifer

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

[BB] Blackboard announcement

Bb Users,

 

Here are a few announcement and reminders for Fall 2010 semester:

 

1.    Log into Blackboard using your CaneID

2.    TA enrollment

3.    Course Merges

4.    Join the Bb Mailing List

5.    Blackboard Training

 

Log into Blackboard using your CaneID

If you have tried to log into Blackboard you may have noticed since August 11, 2010 we have changed the way we log into Blackboard. We are now required to enter the CaneID in order to gain access to our courses. For instructions on how to log in go to the Blackboard log in instruction page (Or copy and paste this URL: http://www6.miami.edu/bb/demos/handouts/BlackboardLogin.pdf )

 

TA enrollment

We offer assistance enrolling TA’s for you so if you need help and would like us to do it for you, contact the Blackboard help desk at 305-284-3949 or email blackboardhelp@miami.edu.

 

Course Merges

If you would like to collapse your Blackboard sites into one course site or would like to add an additional site that include all of the students in your courses, let us know. Here’s a shortcut to filling out a Course Merge Request Ticket.( Or copy and paste this URL:  http://www6.miami.edu/bb/forms/combine_courses.htm )

 

Join the Bb Mailing List

Do you know someone who should be receiving these emails? Please pass this information on to them. Join the Bb Mailing list. .( Or copy and paste this URL: https://listserv.miami.edu/scripts/wa.exe?SUBED1=BB&A=1 )

 

Blackboard Training

New to UM? New to Blackboard? Join us for these introductory training to set up your Blackboard course. There will be time after each session for additional questions by people who stay. Please try to arrive early if you need assistance logging in to Blackboard.

Here are the dates and time:

 

Event: Introduction to Blackboard

Dates: Friday, August 20^th, 2010

Time: 10:00AM to 11:00AM

 

Event: Introduction to Blackboard

Dates: Tuesday, August 24^th, 2010

Time: 10:00AM to 11:00AM

 

Event: Blackboard Grade Center Training

Dates: Tuesday, September 14^th, 2010

Time: 10:00AM to 11:00AM

 

Event: Blackboard Grade Center Training

Dates: Friday, September 17^th, 2010

Time: 10:00AM to 11:00AM

 

To Register and to look at all trainings we offer, go to the IAC site at http://www.iacmiami.org/ and click on the “Events” page

 

Please let us know if you have any questions, Thank you for your patience and feedback, and we look forward to work with you throughout the fall semester.

 

Sincerely,

 

Rick Ramos

Blackboard Help Desk Supervisor

305-284-3949

 

 

 

[BB] Bb Mobile App Problem

Bb Mobile Users,

 

If you use the Blackboard Mobile application then you need to login using your “old”, “special” Blackboard account information rather than your CaneID and password.

 

I am working to resolve this problem and will send an update when I do.

 

Jennifer

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

Re: [BB] Logging into Blackboard with CaneID

Bb Users,

 

Finally, you will be able to login to Blackboard with your CaneID! (If everything goes according to plan*)

 

We will be making this change live at approximately 10:00am on Wednesday, August 11^th.

 

 

The process will look like this:

 

1. If you have a CaneID, click the Continue button in the bottom right of this window:
 

 

2. You will be prompted for your MyUM/CaneID login information:
 

 

3. You will have access to Blackboard the same as ever.

 

If you have a “special” account (as many faculty have student account that they use for testing) that does not have a CaneID associated with it, then choose the second option and login with your same old Blackboard login for that account.

 

 

* In the event that everything does not go according to plan, we will back out the changes, and things will go right back to the way they were. I will send out a message if that happens. We will be standing by to deal with any issues or questions. (305-284-3949)

 

-Jennifer

 

___________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949

---

From: Clister, Jennifer R
Sent: Thursday, July 29, 2010 5:19 PM
To: BB@LISTSERV.MIAMI.EDU
Subject: Logging into Blackboard with CaneID

 

Bb Users,

 

We have been working to allow you to login to Blackboard using your CaneID and password, and it looks promising that we will make it happen before this fall. If we can’t implement it by August 11^th, we will postpone it another semester, but I wanted to let you know that we are getting close.

 

What does this mean? Instead of being presented with the standard Blackboard login page, you will see a page similar to the one that appears below. You will be able to choose whether you want to login with your CaneID or your Blackboard login. We encourage you to start using the CaneID/MyUM login.

 

I just wanted to keep you in the loop and make you aware that when you go to www.miami.edu/blackboard or www.courses.miami.edu, you will hopefully see a page like the one below instead of the Blackboard login page you are accustomed to seeing.

 

SAMPLE Blackboard Login Page:

 

 

 

Questions? (about this transition or anything else)

Please call the Blackboard Help Desk (305-284-3949).

 

-Jennifer

 

_____________________________________

JENNIFER CLISTER Blackboard System Manager University of Miami IAC 305-284-3949

 

[BB] Blackboard Restart early Thurs. Morning

Bb Users,

 

Blackboard has to do a restart, and we may experience up to an hour of downtime between 2am and 6am Thursday, August 5^th.

 

If you have any questions, please contact the Blackboard help desk at 305-284-3949 or email blackboardhelp@miami.edu.

Thank you for your patience,

Jennifer

 

___________________________

JENNIFER CLISTER
Blackboard System Manager
University of Miami IAC
305-284-3949