Bb Users,
For those who are interested in what happened to cause Blackboard to go down unexpectedly last Monday afternoon (7/13), here is a brief description:
Blackboard noticed some network slowdown, and while troubleshooting they realized that the core back end switches were not functioning properly. They brought out the vendor and their own team of engineers to stabilize the network – which they did. They are still uncertain what the root cause of the problem was, but as a precaution they are planning on replacing the switches during one of our scheduled maintenance windows (between 1am and 7am on some Saturday mornings). They are still working on a specific action plan, and if you are interested in hearing the specifics when they send it along, please let me know.
There were MANY schools affected by this outage, and probably around another 30 or so (including us) that had to have their databases rebooted even after service was restored before we could access our courses.
Thank you again for your patience.
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