Sunday, December 30, 2007

[BB] Safe Assignment Update & "Faculty Info"

Bb Users,
 
Safe Assignment is still down. There is a problem that Blackboard is currently researching. All our Safe Assignment has been migrated, though so it will be accessible when we complete the switch to Safe Assign, but it may take another day or two. Thank you for your patience on this issue.
 
In addition, people have been having problems with Staff/Factulty Information displaying when a course has been copied from a past semester to the Spring 2008 semester. When you click the link on the left, it says "Folder empty." This is a bug in Blackboard that was very rare in the past, but looks like it is much more prevalent this semester. While we try and figure out a fix, the workaround is to manually recreate the staff profile.  (We would be happy to recreate your staff profile for you.) Unfortunately, if you have more than one instructor, this bug appears to allow only ONE instructor profile to be displayed. This is clearly not acceptable, but I haven't found a workaround for it yet, so if you have a course copy and multiple instructors, please ask us to do it for you.
 
If you have a course copy and would like us to handle it for you, or if you are experiencing the "Folder Empty" problem, please create a ticket (http://umblackboardhelp.helpdeskconnect.com/?cmd=addticket&sid), and we will take care of it to the best of our ability.
 
Sorry about the unexpected issues and (hopefully temporary) lack of complete resolution.
 
...and Happy New Year!
-Jennifer

____________________________________
J
ENNIFER CLISTER
Blackboard Manager & Analyst
University of Miami IAC
305-284-3949