[BB] YouTube tool issue

Hi Bill,

 

Dear Blackboard Users,

 

At the present time, we are unable to upload and embed YouTube videos using YouTube Mashup. The uploaded video can be found on youtube.com, but searching for it in the Items Mashup returns videos directing users to https://youtube.com/devicesupport.

A YouTube error video showing "https://youtube.com/devicesupport" is displayed, depicted below. The video will not play within Learn in this condition due to an incorrect embed URL .

 

A patch is being worked on by Blackboard. Until the patch is released, you can find more information on how to work around the issue and post videos from YouTube in your course in our blog at the link below:

 

https://lpt.it.miami.edu/updates/2015/05/15/youtube-mashups-tool-no-longer-embeds-youtube-videos-into-blackboard/

 

Please feel free to contact us for any issues you might have. Our business hours are 7 days a week from 9 am to 9 pm and our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu

 

Your Blackboard team

(P): 305-284-3949

 

 

[BB] Blackboard Maintenance and small change.

Dear Blackboard user,

 

Friday May, 15^th 2015 at 2 am, maintenance will be done on the Blackboard system. After that maintenance, the direct submission of files to SafeAssignment will see a small cosmetic change. To submit a file you used to click on the blue “+” sign. Now you will click on the “Submit Paper” button. Please see the images below.

 

Here is a current view of the direct submit:

 

 

And here is the new view of the direct submit:

 

 

 

Please feel free to contact us for any issues you might have. Our business hours are 7 days a week from 9 am to 9 pm and our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu

 

Your Blackboard team

 

 

Rick Ramos

Help Desk Supervisor

(P): 305-284-3949

 

 

[BB] Summer 2015 Blackboard courses sites setup

Dear Blackboard Users,

 

With the beginning of summer term, you might like to have your Blackboard course sites setup in a specific way. Below are services we offer for your course sites. Let us know if we can do any of these, or anything else to assist you at the start of the semester. Send email to blackboardhelp@miami.edu or call 305-284-3949 to make a request or get assistance.

1.      Course Merge

If you teach multiple sections of a course, or have both graduate and undergraduate students in the same course, it may be easier to combine them into one Blackboard course site, rather than have a separate site for each section. With the merged site, you can post your course material once rather than posting it in each section’s site separately.

Note: This should be done before any activity takes place in the course sites. Please be aware User records, such as discussion board posts, grades, and assessment attempts will not be copied to the new site.

2.      Course Augment

There is also the option to do a course "augment" which will maintain all of your original course sites and add one additional master site with all of the students from your various sections. With the course augment option you can use the master site to post course material in one location, and reserve the individual section course sites for assignments or tests specific to each course section.

3.     Course Copy

If you have material from a prior semester that you would like to copy into the course site you are setting up, you can call us to do a course copy for you or you can follow the steps at the link below to do it yourself:

Course Copy instructions

Note: You need to be enrolled as an instructor in both the source and destination courses sites in order to perform a Course Copy. User records, such as discussion board posts, grades, and assessment attempts will not be copied. Do NOT copy course enrollments.

4.      Teaching Assistant enrollment

Teaching assistants are not added automatically to your class, they have to be entered manually. You can have us do it for you or you can do it yourself using the instructions at the following link:

Enroll Users to Blackboard instructions

 

5.     Course Availability

 

When created, course sites are unavailable to students. We can make them available for you or you can follow these easy steps to do it yourself:

 

Use Qwickly to make course available

 

Please feel free to contact us for any issues you might have. Our business hours are 7 days a week from 9 am to 9 pm and our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu

 

Your Blackboard team

(P): 305-284-3949

 

 

[BB] ALL CLEAR: Email from Blackboard is working now

Email from Blackboard is now being delivered properly. Any messages sent between 5:30 pm and 11:30 pm on Tuesday, May 12, 2015, should be resent.

WIlliam Vilberg

Assistant Director of Learning Platforms

Information Technology

University of Miami

P: (305) 284-3944

C: (786) 250-2255

[BB] Problem with email from Blackboard

This is a message from the Blackboard Help Desk and Learning Platforms Team.

There is currently a system wide issue with emails being sent from Blackboard. All messages sent from Blackboard are resulting in this error  message "An unscannable file  was encountered. The attachment  was removed."  

The proper parties have been contacted and we  are working with Blackboard to solve the issue in a timely manner. Please contact the Blackboard Help Desk at 305-284-3949 or blackboardhelp@miami.edu If you need anything.

We will send an ALL CLEAR when we know the situation is resolved. 

Thank you,

The Learning Platforms Team

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