Bb List Information

Wed, 31 Oct 2007 06:00:57

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Bill Vilberg bill.vilberg@miami.edu Home: 305-255-9138 Work: 305-284-3949
Cell: 786-218-3052

[BB] Safe Assignment Problems

Blackboard Users,

 

For those of you who use Safe Assignment, we are aware that the response time has been unacceptable and the availability has been sporadic.

 

Safe Assignment is aware of this problem and is working to correct it. They apologize for the hardships they are causing for faculty and students and hope to have the problem resolved by next week.

 

The story behind this issue is that Blackboard purchased Safe Assignment over the summer. Safe Assignment overestimate the number of people who would immediately switch over to the Blackboard version and were unprepared to handle the volume of users they are currently supporting.

 

We hope to make the switch to the Blackboard version between semesters to minimize impact, but if this problem persists, we will re-evaluate that decision and make an emergency switch if we have to.

 

In the meantime, if we can help in any way by uploading papers and providing printouts or links to the reports for you, please call us as 8-3949.

 

I have asked that Safe Assignment notify me when this problem is solved. I will pass that information along when I get it. I apologize for the inconvenience, and I fully understand how bad the timing is.

 

____________________________________

JENNIFER CLISTER

Blackboard Manager & Analyst

University of Miami IAC

305-284-3949