Thank you, this is great news!
Love the personal service!
Michelle Gomez
University of Miami School of Law
1311 Miller Drive, G287
Coral Gables, FL 33146
Direct: 305-284-3910
Fax: 305-284-1588
Email: mgomez1@law.miami.edu
Dear Blackboard users,
We have resumed our normal phone operations last week and we take all calls in the order received. If we are away from our desk or on another call, leave a voice message at 305-284-3949, send an email to blackboardhelp@miami.edu, or fill out a form from the https://lpt.it.miami.edu/forms/ web page, and an incident will automatically be opened in uService and assigned to our group, Learning Platforms.
Please feel free to contact us for any requests and issues you might have.
(P): 305-284-3949
From: UM Blackboard Announcements [mailto:BB@LISTSERV.MIAMI.EDU] On Behalf Of Vilberg, Bill
Sent: Monday, August 22, 2016 1:23 PM
To: BB@LISTSERV.MIAMI.EDU
Subject: [BB] New Blackboard Help Desk process - Leave a Message
Greetings,
TWITTER SUMMARY:
Leave a message when you call the Blackboard Help Desk. We are not answering the phone at this time of year.
DETAILS:
The process of responding to your requests for service from the Blackboard Help Desk has changed. We are now handling requests in the order received. Whether you leave a voice message at 305-284-3949, send an email to blackboardhelp@miami.edu, or fill out a form from the https://lpt.it.miami.edu/forms/ web page, an incident will automatically be opened in uService and assigned to our group, Learning Platforms. Incidents will be handled in chronological order.
I know that you would probably prefer speaking to a person and having them work on your request immediately. We would prefer being able to do that for you. At the beginning of the semester we receive five times as many requests as in the middle of the semester. It seems unfair to prioritize phone calls over other requests, as we have done in the past. Under this new plan, the method used to contact us will not influence where you are placed in the queue.
Please give this new process a try. We hope that overall you will get better and faster service using this new way of handling requests.
Sincerely,
- Bill -
William (Bill) Vilberg
Director, Information Technology
P.S. I am about to go on leave, so replying to this message may result in an "Away" message. Don't be worried or surprised.
