Greetings,
TWITTER SUMMARY:
Leave a message when you call the Blackboard Help Desk. We are not answering the phone at this time of year.
DETAILS:
The process of responding to your requests for service from the Blackboard Help Desk has changed. We are now handling requests in the order received. Whether you leave a voice message at 305-284-3949, send an email to blackboardhelp@miami.edu, or fill out a form from the https://lpt.it.miami.edu/forms/ web page, an incident will automatically be opened in uService and assigned to our group, Learning Platforms. Incidents will be handled in chronological order.
I know that you would probably prefer speaking to a person and having them work on your request immediately. We would prefer being able to do that for you. At the beginning of the semester we receive five times as many requests as in the middle of the semester. It seems unfair to prioritize phone calls over other requests, as we have done in the past. Under this new plan, the method used to contact us will not influence where you are placed in the queue.
Please give this new process a try. We hope that overall you will get better and faster service using this new way of handling requests.
Sincerely,
- Bill -
- Bill -
William (Bill) Vilberg
Director, Information Technology
Director, Information Technology
P.S. I am about to go on leave, so replying to this message may result in an "Away" message. Don't be worried or surprised.
