Blackboard mailing list members,
REQUEST:
Please check that you can log into Blackboard and that the login process works for you.
If you hear of any students who are having login problems, please ask them to fill out a Blackboard Help Desk ticket so that we can work with them to resolve their issues.
DETAILS:
We changed the login process a bit this morning at 4:00 am. You should go through the same steps and see almost exactly the same screens, but some underlying processes were altered.
We have verified that people are successfully logging in using both the CaneID process and the special process, so we know it is working for some people. But there could always be people who are having trouble that we can't see.
Please check that you can log into Blackboard and that the login process works for you.
If you get any comments or emails from your students about having problems, please have them open a ticket with the Blackboard Help Desk. The can do that by going to http://miami.edu/blackboard and clicking on the link at the bottom of the page that says "Contact the Blackboard Help Desk." Then, on the next page, they should click on the "Create Blackboard Help Desk Ticket" link. We will be monitoring the tickets throughout the weekend.
Bill Vilberg, bill.vilberg@miami.edu, 8-3944 or 786-250-2255
