Monday, August 28, 2006

[BB] Blackboard use during storm

Blackboard Users,

 

Blackboard will be up and running during closure of the university.  The Blackboard server is hosted in Washington, DC and is accessible at all times.  Take advantage of the email capabilities incase you would like to contact your students via Blackboard and also the announcements area if you need to post messages for them as well.

 

This video shows how to use the email function within your course site: http://www6.miami.edu/bb/demos/fac/emailall.html

 

We have also placed a link on the login page of Blackboard to the university’s storm advisory page under Special Notice for up-to-date information.

 

Please let us know if you have any questions regarding Blackboard.

 

 

Sincerely,

 

 

Janet De La Rosa

 

Bb Help Desk

http://umblackboardhelp.helpdeskconnect.com/

 

 

Thursday, August 24, 2006

[BB] Enrollments

Your class rolls on Blackboard may not agree with your official MyUM class rolls.  The enrollment process on Blackboard had a major problem that we have identified and are correcting.  We will be updating the system with corrected data later today.  We will let you know when everything is corrected.

 

 

Bb Help Desk

 

 

Wednesday, August 23, 2006

[BB] First year students added

First year students were added to their course sites on Blackboard as of 5:00 AM today (Wednesday).  Have a great semester!
 
Bill Vilberg

Friday, August 18, 2006

[BB] Spring 2006 Courses

Hello Blackboard Users,

 

The spring 2006 courses have been moved from the “My Current Courses” listing. They are currently listed under the “All Courses Tab” when you log into Blackboard. 

 

Please let us know if you have any questions or need assistance. Visit us at http://umblackboardhelp.helpdeskconnect.com and click on the “Contact Customer Service” link for any requests you may have.

 

 

Sincerely,

 

Janet De La Rosa and the Bb Help Desk

305.284.3949

 

 

Wednesday, August 16, 2006

[BB] Blackboard setup help

Blackboard users,
 
The clock is ticketing and the campus is about to burst into life again.  If you are setting up your course sites for the fall, here are some reminders.
 
1. Remember that new UM students are not enrolled in Blackboard until courses begin.  Students new to UM should appear in your course web site sometime Wednesday morning. (To see who is in your course web site, go to Control Panel > List / Modify Users > Submit button.)
 
2. If you need multiple sites combined into one site (what we refer to as a Course Merge) fill out the "Course Merge" form at http://snipurl.com/bbforms
 
3. If you want to copy an old site into your new site, you can do it yourself.  The video "How do I copy an old site into a new site?", which can be found at http://snipurl.com/bbinstructors, shows you how to do it. (Be sure to enter the course number when searching for the destination site.)
 
4. You can copy individual folders or items from one course site to another.  If you have seen the Modify and Remove buttons for items, note that there is a Copy item there, as well.  It allows you to copy the item either within the course or to another course.
 
5. If you use the Digital Dropbox, please contact us.  This feature is being phased out in favor of the Assignment feature.  We recommend that you switch, since Assignments is much more powerful and easier to use.  Dropbox will continue to be available until we upgrade to Blackboard version 7, and we will certainly not do that during this semester.
 
6. We are using a new ticketing system.  If you need help you can create a ticket by clicking on the Help button on Blackboard or going to http://umblackboardhelp.helpdeskconnect.com and click on the "Contact customer service" link.  We will handle messages sent to blackboard@miami.edu by manually entering them into the ticketing system.
 
Bill Vilberg
Assoc. Dir. of Instructional Advancement
 

Wednesday, July 26, 2006

[BB] Fall Term Courses Released

Hello Blackboard Users,

 

The fall term courses should now show up in the “My Current Courses” area of Blackboard.  These courses are received from the registration system.  Please let us know if a course that you are registered for is not showing.

 

If you need course merging assistance, please refer to this form:  Course Merge: http://www6.miami.edu/bb/forms/combine_courses.htm

 

Here are some helpful videos regarding course copying and preparation of content areas:

http://www6.miami.edu/bb/demos/instructors.html

 

Please feel free to contact us should you have any questions or need assistance.

 

 

Sincerely,

 

Janet De La Rosa & the Bb Help Desk Team (blackboard@miami.edu)

 

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

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Monday, June 05, 2006

[BB] Fall 2000 - Spring 2003 Course Status

Blackboard Users,

 

Course sites from Fall 2000 through Spring 2003 have been rolled off of the blackboard system as part of our system maintenance. Restoration of any individual sites can be requested through blackboard@miami.edu if necessary.  Please let us know if you have any questions or need any assistance.

 

 

Sincerely,

 

Janet De La Rosa & the Bb Help Desk

Friday, May 26, 2006

[BB] Removal and Uploading of Course Documents Resolved

Blackboard Users,

The problem dealing with removal and uploading of course content has been resolved. Please let us know if you experience any difficulty with your courses. Remember when adding an item to your course site, always make sure it worked by clicking on the link and view the document.

Please let us know if we can be of any of assistance. Thank you for your patience.

Sincerely,

Janet De La Rosa and the Bb Help Desk

Thursday, May 25, 2006

[BB] Removal and Uploading of Course Documents

Blackboard Users,

 

We have identified the cause of problem mentioned last Tuesday 5/18/06 dealing with removal and uploading of course content.  Instructors and administrators are not able to upload documents or remove them. In addition, broken links are generated within course document items and assignments that are copied from one course to another such as Word documents, Powerpoint files, and PDF’s.  If you add an item to your course site, always remember after you upload to make sure it worked by clicking on the link and view the document.

 

We will keep you updated. If you have any questions please let us (blackboard@miami.edu) know.

 

Sincerely,

 

Janet De La Rosa & the Blackboard Help Desk

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

Thursday, May 18, 2006

[BB] Removal and Uploading of Course Documents

Blackboard Users,

This afternoon our help desk started noticing some problematic course content areas within a couple of course sites. The problem deals with the menu items such as Course Documents, Assignments, and Syllabus areas. Instructors and administrators are not able to upload documents or remove them. However, items are created and an error ID is generated when a file upload is attempted. This may not be the case for all course sites. If you experience any difficulties or the symptoms mentioned above with your course site(s) please let us (blackboard@miami.edu) know. The problem was escalated to our Blackboard technicians this afternoon and they are researching what exactly is going on.

We will keep you updated as to when this problem will be resolved. If you have any questions please let us know.


Sincerely,

Janet De La Rosa & the Blackboard Help Desk

Tuesday, May 09, 2006

[BB] Enrollments of Fall 2006 Students in Course Sites

 

Hello Blackboard Users,

 

The process for uploading enrolled students into their course sites for Fall 2006 has been completed. 

 

If you need assistance in merging courses for the Fall 2006 term, please fill out our form so that we can assist you with this request: http://www.miami.edu/bb/forms/combine_courses.htm

 

Other videos on assisting instructors with various tools on Bb are also available here: http://www.miami.edu/bb/demos/instructors.html

 

Please let us (blackboard@miami.edu / x.3949) know if we can be of further assistance or if you run into any difficulty while setting up your courses.

 

 

Sincerely,

 

Janet De La Rosa and the Blackboard Help Desk

 

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

Monday, May 08, 2006

[BB] Bb Server Downtime over this past weekend

Hello Blackboard Users,

 

The Blackboard server experienced downtime on Saturday, May 6th, 2006 due to loading errors at times 5:17 p.m. and then at 7:28 p.m. The downtime was brief and no longer than 3 minutes. The system has been restored and should be running normally now. We apologize for this inconvenience especially now during the finalization of grades. Please let us know if you experience any difficulties with Bb from this point on.  (Blackboard@miami.edu, x.3949)

 

Sincerely,

 

Janet De La Rosa and the Bb Help Desk

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

Friday, May 05, 2006

[BB] Enrollments of Fall 2006 students in course sites

Hello Blackboard Users,

 

On Monday, May 8th, 2006, at approximately 9:00 am, we will begin to upload students into their fall 2006 courses. All students except freshman will be uploaded.  These courses will not show up under the “My Current Courses” under the home tab, but they are available under the “All Courses” tab.

If you are currently uploading content or working with content within your courses, you may want to make the course unavailable. To make a course unavailable, go to the control panel of that course, go to settings under course options, click the second link “Course Availability”, and then click No.  

 

Please let us (blackboard@miami.edu x. 3949) know if you have any questions or concerns regarding the enrolling of the students into your course sites for Fall 2006.

 

Also, let us know if we can be of assistance with anything else.

 

Sincerely,

 

Janet De La Rosa and the Blackboard Help Desk

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

Monday, May 01, 2006

[BB] Courses for Fall 2006 Completed

 

Hello Blackboard Users,

 

 

The process for uploading Summer Fall 2006 courses has been completed. 

 

Here is a helpful video on how to copy course content from and old course site into a new course site: http://www.miami.edu/bb/demos/fac/coursecopy.html

 

Other videos on assisting instructors with various tools on Bb are also available here: http://www.miami.edu/bb/demos/instructors.html

 

Please let us (blackboard@miami.edu / x.3949) know if we can be of further assistance or if you run into any difficulty while setting up your courses.

 

 

Sincerely,

 

Janet De La Rosa

Blackboard Help Desk

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

Friday, April 28, 2006

[BB] Courses for Fall 2006

Hello Blackboard Users,

 

Today Fall 2006 (071) course sites are being uploaded into Blackboard. We will let you know when this process is complete. Please let us know if you have any questions.

 

 

Sincerely,

 

Janet De La Rosa

Blackboard Help Desk

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

Wednesday, April 12, 2006

[BB] Resolved Processing Delays

Hello Blackboard Users,

 

Safe Assignment informed us that their data center which had a power outage yesterday has been successfully restored.  All submission to SA should now be processed normally.  Please let us (blackboard@miami.edu/x.3949) know if you experience any problems with SA and we apologize for the inconvenience.

 

Sincerely,

 

Janet De La Rosa & the Help Desk

 

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

Tuesday, April 11, 2006

[BB] Safe Assignment Processing Delays

Hello Blackboard Users,

 

We received word this morning, that at 6:48 a.m. today (4/11/06) one of Safe Assignment’s datacenters is shut down due to a local power outage out of Dallas, TX.  This datacenter is critical for timely processing of submitted documents.  Currently they are experiencing long processing times for some clients.  If you experience slow processing times in any of your courses, please let us (blackboard@miami.edu/x.3949) know. 

 

Thank you and we apologize for the inconvenience.

 

Sincerely,

 

Janet De La Rosa & the Blackboard Help Desk

 

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

Thursday, April 06, 2006

[BB] Safe Assignment Slow Processing (Again)

Hello Blackboard Users,

 

As of 11 a.m. (est) today (4-6-06) we have been experiencing slow processing times with Safe Assignment.  Safe Assignment’s information providers had server downtime for approximately 4 hours today.  The technicians at Safe Assignment informed us that the servers are back up and functioning, however, papers submitted after 11 a.m. may experience slow processing times of a few hours.  The system should be functioning normally after their back-logs have cleared up which may extend through tonight. Please let us know if you have any questions or if you experience any difficulty with Safe Assignment.

 

Thank you for your patience and we apologize again for this inconvenience.

 

Sincerely,

 

Janet De La Rosa & the Blackboard Help Desk

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

[BB] Safe Assignment Slow Processing Time Corrected

Hello Blackboard Users,

 

On April 5, 2006 we were experiencing slow processing times with safe assignment. The submission process was working correctly, however, SA reports and matching percentages took hours to process. The underlying problem was a temporary speed degradation with safe assignment's internet search service provider. The process times should be up to speed now. We apologize for any inconvenience this may have caused. Please let us (blackboard@miami.edu /x.3949) know if you continue to experience any difficulty.

 

Sincerely,

 

Janet De La Rosa & the Blackboard Help Desk

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

-----------------------------------------------------------

 

Wednesday, April 05, 2006

[BB] Slow Processing Times with Safe Assignments

Hello Blackboard Users,

 

We are currently experiencing slow processing times with two courses on Blackboard, NUR448JY and TY (062). The slow processing time only appears to be affecting these two courses at the moment. You may want to check your current courses and see if any behavior matches this description.  Students are submitting their assignments through Safe Assignment but an SA Report and a matching percentage are not being generated within a normal time frame of 10-15 minutes. We have escalated this problem to the Safe Assignment technicians and are waiting on a fix and the description of underlying problem. We will let you know as soon as we receive word on this.

 

Please let us know if your courses are experiencing the symptoms above with Safe Assignment. We apologize for any inconvenience this may have caused.

 

Sincerely,

 

Janet De La Rosa & the Blackboard Help Desk 

 

----------------------------------------------------------

Janet De La Rosa (janet.delarosa@miami.edu)

Systems Analyst

Instructional Advancement Center

University of Miami 

Coral Gables, FL

www.miami.edu

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