[BB] All Clear - Blackboard Outage

​ Service Alert    Please be advised that all issues with Blackboard have been resolved.   If you have questions related to this issue, please contact the UMIT Blackboard Help Desk: (305) 284-3949, blackboardhelp@miami.edu. Thank you.

/umiamiit              @umitsupport

 

 

 

 

[BB] Blackboard Outage

From: Ramos, Rick
Sent: Thursday, January 21, 2016 3:13 PM
To: Vilberg, William R. (bill.vilberg@miami.edu) <bill.vilberg@miami.edu>
Subject: need approval.

 

​ Service Alert    Please be advised that UMIT is currently experiencing issues with Blackboard. You may experience intermittent outages while UMIT works to resolve this issue. Details will be provided as additional information becomes available. We apologize for any inconvenience.   If you have questions related to this issue, please contact the UMIT Blackboard Help Desk: (305) 284-3949, blackboardhelp@miami.edu.   Thank you.

/umiamiit              @umitsupport

 

[BB] Blackboard course sites assistance

Dear Blackboard Users,

 

We are here to assist you with the tasks that are often done when setting up a Blackboard course site. Let us know if we can do any of these, or anything else, to assist you at the start of this semester. Send email to blackboardhelp@miami.edu, call 305-284-3949, or when available fill out the form, to make a request or get assistance.

 

 

1. Course Site Availability

 

When created, course sites are unavailable to students. This way you can set them up before the students access them. Call or email us and we can make them available to your students, or you can follow these easy steps to do it yourself:

 

·         Instuctions for using Qwickly to make course available

 

2. Course Site Merge

 

If you teach multiple sections of a course, or have both graduate and undergraduate students in the same course, it may be easier to combine them into one Blackboard course site, rather than have a separate site for each section. With the merged site, you can post your course material once rather than posting it in each section’s site separately. Tell us what sites you want merged and we will take care of it for you.

 

·         Form to request a course merge

 

Note: Courses should be merged before any student activity takes place in the course sites for the various sections. User records, such as discussion board posts, grades, and assessment attempts, will not show up in the new, merged, site.

 

3. Course Site Augment

 

We can do a course "augment" rather than a course merge if you would like. An augment maintains all of your original course sites and adds one additional master site with all of the students from your various sections. With the course augment option you can use the master site to post course material in one location, and reserve the individual section course sites for assignments or tests specific to each course section.  Fill out the form below or call to request a course augment.

 

·         Video about course merges and augments (15 minutes)

·         Form to request a course augment

 

4. Course Site Copy

 

If you have material from a prior semester that you would like to copy into the course site you are setting up, you can call or email us, or fill out the form below, and we will do a course copy for you. You can also follow the steps at the link below to do it yourself:

 

·         Course Copy instructions

·         Video about course copies (7 minutes)

·         Form to request a course copy

 

Note: You need to be enrolled as an instructor in both the source and destination courses sites in order to perform a Course Copy. User records, such as discussion board posts, grades, and assessment attempts will not be copied. Do NOT copy course enrollments.

 

5. Teaching Assistant enrollment

 

Teaching assistants are not added automatically to your class, they have to be entered manually. Email or call us and will be happy to do it for you, or you can do it yourself using the instructions at the following link:

 

·         Instructions for Enrolling Users to Blackboard instructions

 

 

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949

 

 

 

 

Rick Ramos

Help Desk Supervisor

(P): 305-284-3949

 

 

[BB] Blackboard upgrade completed!

Upgrade Notice    Blackboard has been upgraded to version "9.1 October 2014 release". Follow the link below for more information:   ·        Blackboard upgrade information   If you have questions related to this issue, please contact the UMIT Blackboard Help Desk: (305) 284-3949, blackboardhelp@miami.edu.     Thank you.

/umiamiit              @umitsupport

[BB] LMS Survey

Blackboard has been at UM since 1999.  Currently 62% of all course sections with more than 3 people have an active Blackboard space.  A group of faculty from the Academic Computing Advisory Committee and I are reviewing the Learning Management System (LMS) market to see what competitors to Blackboard have to offer.  This review helps us determine whether we should renew our contract with Blackboard or migrate to another LMS that would provide significant benefits to faculty and students.  

As part of this review, we would like to gather feedback and ideas from our faculty and students.  Please take a few minutes to complete this survey, so we can better understand your experience using Blackboard or another system as part of the teaching and learning mission of the University.  Your input will be very valuable to our decision-making process.

https://umiami.qualtrics.com/SE/?SID=SV_afSxT2wfASLvcep

If we did choose to replace Blackboard with another tool, this would be a 18-24 month process where both systems will be available for teaching and reference purposes. We would also help faculty migrate their courses to the new system and offer preview sessions, training, and support.

If you have any questions about the survey or the LMS review process, please contact Allan Gyorke, a.gyorke@miami.edu.

Thank You,

Allan Gyorke

Assistant Vice President for Information Technology

Chief Academic Technology Officer

a.gyorke@miami.edu

[BB] Blackboard upgrade notice

 

​ Service Alert    Due to an upgrade, Blackboard will be unavailable on Saturday December 26th 2015, starting at 3:30 a.m. through Sunday December 27th 9:00 p.m.   The upgrade does not include major changes to functionalities, it will be mostly internal bug fixes. You still will have the familiar look and feel we currently have.   ·         Upgrade information   If you have questions related to this issue, please contact the UMIT Blackboard Help Desk: (305) 284-3949, blackboardhelp@miami.edu. Thank you.

/umiamiit              @umitsupport

 

 

Blackboard Team

(P): 305-284-3949

blackboardhelp@miami.edu

 

 

[BB] Change to Blackboard Test deployment option

 

​ Change Notice     A change has been made on Blackboard to the default "Test Options" settings of the score per question view. Visit this page below for more information:   Score per question change   If you have questions related to this issue, please contact the UMIT Blackboard Help Desk: (305) 284-3949, blackboardhelp@miami.edu.      Thank you.

/umiamiit              @umitsupport

 

[BB] Service Restored: Blackboard has been restored.

Updates will be provided if the issue reappears. We apologize for any inconvenience.

 

Thank you

 

 

[BB] Alert: Blackboard Intermittent Outages – September 16th, 2015!

Please be advised that UMIT is currently experiencing issues with Blackboard. You may experience issues with Course Copy or item deletions while UMIT works to resolve this issue. Details will be provided as additional information becomes available. We apologize for any inconvenience.

 

If you have questions related to this issue, please contact the UMIT Blackboard: (305) 284-3949, blackboardhelp@miami.edu.

 

Thank you,

 

 

 

[BB] Blackboard is back up

Hello Blackboard users,

 

Blackboard seems to be back up and running. We will keep you informed if there is any change.

 

Sincerely,

 

Your Blackboard team

Help Desk Supervisor

(P): 305-284-3949

 

 

[BB] Blackboard down

Dear Blackboard Users,

 

Please be informed we are experiencing issues with our Site and it is down at this moment. We are working with Blackboard to get it back up as soon as possible.

 

Thank you,

 

Your Blackboard team

Help Desk Supervisor

(P): 305-284-3949

 

 

[BB] Blackboard Issues update

Dear Blackboard Users,

 

Please be aware Blackboard has been experiencing several issues for the past few days such as removing items from the course, course copy not working, and removing users from the course. It is working at this moment but we have not found the source of the problem so the issues may reappear.

 

We are extensively working with Blackboard to get a prompt resolution and will let you know as soon as it is back to normal.

 

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949

 

 

[BB] Blackboard is back to normal.

Hello Blackboard Users,

Blackboard is now back to normal operation and the issues experienced earlier today are no longer occurring.

We sincerely apologize for the inconvenience,

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949

[BB] Blackboard issues

Hello Blackboard users,

 

We are experiencing issues with Blackboard at this moment:

 

1.       If you have initiated a course copy and don’t see the information right away, do not redo the course copy. The queue is backed up and all the jobs are waiting to be processed, so it will only create duplicated records if you run it again.

 

2.       Instructors may not be able to delete content from their course.

 

We are working with Blackboard to get these issues solved as soon as possible

 

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949

 

 

[BB] Blackboard course sites assistance

Dear Blackboard Users,

 

We are here to assist you with the tasks that are often done when setting up a Blackboard course site. Let us know if we can do any of these, or anything else, to assist you at the start of this semester. Send email to blackboardhelp@miami.edu, call 305-284-3949, or when available fill out the form, to make a request or get assistance.

 

 

1.       Course Site Availability

 

When created, course sites are unavailable to students. This way you can set them up before the students access them. Call or email us and we can make them available to your students, or you can follow these easy steps to do it yourself:

 

·         Instuctions for using Qwickly to make course available

 

2.       Course Site Merge

 

If you teach multiple sections of a course, or have both graduate and undergraduate students in the same course, it may be easier to combine them into one Blackboard course site, rather than have a separate site for each section. With the merged site, you can post your course material once rather than posting it in each section’s site separately. Tell us what sites you want merged and we will take care of it for you.

 

·         Form to request a course merge

 

Note: Courses should be merged before any student activity takes place in the course sites for the various sections. User records, such as discussion board posts, grades, and assessment attempts, will not show up in the new, merged, site.

 

3.       Course Site Augment

 

We can do a course "augment" rather than a course merge if you would like. An augment maintains all of your original course sites and adds one additional master site with all of the students from your various sections. With the course augment option you can use the master site to post course material in one location, and reserve the individual section course sites for assignments or tests specific to each course section.  Fill out the form below or call to request a course augment.

 

·         Video about course merges and augments (15 minutes)

·         Form to request a course augment

 

4.       Course Site Copy

 

If you have material from a prior semester that you would like to copy into the course site you are setting up, you can call or email us, or fill out the form below, and we will do a course copy for you. You can also follow the steps at the link below to do it yourself:

 

·         Course Copy instructions

·         Video about course copies (7 minutes)

·         Form to request a course copy

 

Note: You need to be enrolled as an instructor in both the source and destination courses sites in order to perform a Course Copy. User records, such as discussion board posts, grades, and assessment attempts will not be copied. Do NOT copy course enrollments.

 

5.       Teaching Assistant enrollment

 

Teaching assistants are not added automatically to your class, they have to be entered manually. Email or call us and will be happy to do it for you, or you can do it yourself using the instructions at the following link:

 

·         Instructions for Enrolling Users to Blackboard instructions

 

 

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949

 

 

[BB] Blackboard course sites assistance

Dear Blackboard Users,

 

We are here to assist you with the tasks that are often done when setting up a Blackboard course site. Let us know if we can do any of these, or anything else, to assist you at the start of this semester. Send email to blackboardhelp@miami.edu, call 305-284-3949, or when available fill out the form, to make a request or get assistance.

 

 

1.       Course Site Availability

 

When created, course sites are unavailable to students. This way you can set them up before the students access them. Call or email us and we can make them available to your students, or you can follow these easy steps to do it yourself:

 

·         Instuctions for using Qwickly to make course available

 

2.       Course Site Merge

 

If you teach multiple sections of a course, or have both graduate and undergraduate students in the same course, it may be easier to combine them into one Blackboard course site, rather than have a separate site for each section. With the merged site, you can post your course material once rather than posting it in each section’s site separately. Tell us what sites you want merged and we will take care of it for you.

 

·         Form to request a course merge

 

Note: Courses should be merged before any student activity takes place in the course sites for the various sections. User records, such as discussion board posts, grades, and assessment attempts, will not show up in the new, merged, site.

 

3.       Course Site Augment

 

We can do a course "augment" rather than a course merge if you would like. An augment maintains all of your original course sites and adds one additional master site with all of the students from your various sections. With the course augment option you can use the master site to post course material in one location, and reserve the individual section course sites for assignments or tests specific to each course section.  Fill out the form below or call to request a course augment.

 

·         Video about course merges and augments (15 minutes)

·         Form to request a course augment

 

4.       Course Site Copy

 

If you have material from a prior semester that you would like to copy into the course site you are setting up, you can call or email us, or fill out the form below, and we will do a course copy for you. You can also follow the steps at the link below to do it yourself:

 

·         Course Copy instructions

·         Video about course copies (7 minutes)

·         Form to request a course copy

 

Note: You need to be enrolled as an instructor in both the source and destination courses sites in order to perform a Course Copy. User records, such as discussion board posts, grades, and assessment attempts will not be copied. Do NOT copy course enrollments.

 

5.       Teaching Assistant enrollment

 

Teaching assistants are not added automatically to your class, they have to be entered manually. Email or call us and will be happy to do it for you, or you can do it yourself using the instructions at the following link:

 

·         Instructions for Enrolling Users to Blackboard instructions

 

 

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949