[BB] Blackboard Issues update

Dear Blackboard Users,

 

Please be aware Blackboard has been experiencing several issues for the past few days such as removing items from the course, course copy not working, and removing users from the course. It is working at this moment but we have not found the source of the problem so the issues may reappear.

 

We are extensively working with Blackboard to get a prompt resolution and will let you know as soon as it is back to normal.

 

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949

 

 

[BB] Blackboard is back to normal.

Hello Blackboard Users,

Blackboard is now back to normal operation and the issues experienced earlier today are no longer occurring.

We sincerely apologize for the inconvenience,

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949

[BB] Blackboard issues

Hello Blackboard users,

 

We are experiencing issues with Blackboard at this moment:

 

1.       If you have initiated a course copy and don’t see the information right away, do not redo the course copy. The queue is backed up and all the jobs are waiting to be processed, so it will only create duplicated records if you run it again.

 

2.       Instructors may not be able to delete content from their course.

 

We are working with Blackboard to get these issues solved as soon as possible

 

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949

 

 

[BB] Blackboard course sites assistance

Dear Blackboard Users,

 

We are here to assist you with the tasks that are often done when setting up a Blackboard course site. Let us know if we can do any of these, or anything else, to assist you at the start of this semester. Send email to blackboardhelp@miami.edu, call 305-284-3949, or when available fill out the form, to make a request or get assistance.

 

 

1.       Course Site Availability

 

When created, course sites are unavailable to students. This way you can set them up before the students access them. Call or email us and we can make them available to your students, or you can follow these easy steps to do it yourself:

 

·         Instuctions for using Qwickly to make course available

 

2.       Course Site Merge

 

If you teach multiple sections of a course, or have both graduate and undergraduate students in the same course, it may be easier to combine them into one Blackboard course site, rather than have a separate site for each section. With the merged site, you can post your course material once rather than posting it in each section’s site separately. Tell us what sites you want merged and we will take care of it for you.

 

·         Form to request a course merge

 

Note: Courses should be merged before any student activity takes place in the course sites for the various sections. User records, such as discussion board posts, grades, and assessment attempts, will not show up in the new, merged, site.

 

3.       Course Site Augment

 

We can do a course "augment" rather than a course merge if you would like. An augment maintains all of your original course sites and adds one additional master site with all of the students from your various sections. With the course augment option you can use the master site to post course material in one location, and reserve the individual section course sites for assignments or tests specific to each course section.  Fill out the form below or call to request a course augment.

 

·         Video about course merges and augments (15 minutes)

·         Form to request a course augment

 

4.       Course Site Copy

 

If you have material from a prior semester that you would like to copy into the course site you are setting up, you can call or email us, or fill out the form below, and we will do a course copy for you. You can also follow the steps at the link below to do it yourself:

 

·         Course Copy instructions

·         Video about course copies (7 minutes)

·         Form to request a course copy

 

Note: You need to be enrolled as an instructor in both the source and destination courses sites in order to perform a Course Copy. User records, such as discussion board posts, grades, and assessment attempts will not be copied. Do NOT copy course enrollments.

 

5.       Teaching Assistant enrollment

 

Teaching assistants are not added automatically to your class, they have to be entered manually. Email or call us and will be happy to do it for you, or you can do it yourself using the instructions at the following link:

 

·         Instructions for Enrolling Users to Blackboard instructions

 

 

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949

 

 

[BB] Blackboard course sites assistance

Dear Blackboard Users,

 

We are here to assist you with the tasks that are often done when setting up a Blackboard course site. Let us know if we can do any of these, or anything else, to assist you at the start of this semester. Send email to blackboardhelp@miami.edu, call 305-284-3949, or when available fill out the form, to make a request or get assistance.

 

 

1.       Course Site Availability

 

When created, course sites are unavailable to students. This way you can set them up before the students access them. Call or email us and we can make them available to your students, or you can follow these easy steps to do it yourself:

 

·         Instuctions for using Qwickly to make course available

 

2.       Course Site Merge

 

If you teach multiple sections of a course, or have both graduate and undergraduate students in the same course, it may be easier to combine them into one Blackboard course site, rather than have a separate site for each section. With the merged site, you can post your course material once rather than posting it in each section’s site separately. Tell us what sites you want merged and we will take care of it for you.

 

·         Form to request a course merge

 

Note: Courses should be merged before any student activity takes place in the course sites for the various sections. User records, such as discussion board posts, grades, and assessment attempts, will not show up in the new, merged, site.

 

3.       Course Site Augment

 

We can do a course "augment" rather than a course merge if you would like. An augment maintains all of your original course sites and adds one additional master site with all of the students from your various sections. With the course augment option you can use the master site to post course material in one location, and reserve the individual section course sites for assignments or tests specific to each course section.  Fill out the form below or call to request a course augment.

 

·         Video about course merges and augments (15 minutes)

·         Form to request a course augment

 

4.       Course Site Copy

 

If you have material from a prior semester that you would like to copy into the course site you are setting up, you can call or email us, or fill out the form below, and we will do a course copy for you. You can also follow the steps at the link below to do it yourself:

 

·         Course Copy instructions

·         Video about course copies (7 minutes)

·         Form to request a course copy

 

Note: You need to be enrolled as an instructor in both the source and destination courses sites in order to perform a Course Copy. User records, such as discussion board posts, grades, and assessment attempts will not be copied. Do NOT copy course enrollments.

 

5.       Teaching Assistant enrollment

 

Teaching assistants are not added automatically to your class, they have to be entered manually. Email or call us and will be happy to do it for you, or you can do it yourself using the instructions at the following link:

 

·         Instructions for Enrolling Users to Blackboard instructions

 

 

Please feel free to contact us for any requests and issues you might have.  Our phone number is 305-284-3949 or you can email us at blackboardhelp@miami.edu. Our business hours are 7 days a week from 9 am to 9 pm.

 

Your Blackboard Team

(P): 305-284-3949